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Patna, (Bihar Times): Bihar has been given the Gold Award for the “Jankari” call centre under which people can seek info under the Right to Information (RTI) Act.
The Award has been given by the department of administrative reforms, Union ministry of personnel.
According to the principal secretary, state personnel and administrative reforms department, Amir Subhani the jury acknowledged the outstanding performance of this citizen-centric service delivery. It found the presentation of Bihar to be the simplest and the best.
The Award will formally be given in Goa on February 12. It will be jointly received by Amir Subhani, Alok Chaturvedi, resident commissioner of Bihar in Delhi and P C Chaudhary, technical advisor, Bihar State Electronic Development Corporation (BELTRON).
Jankari is the first effort of its kind in the country where technology has been used to bring RTI to the masses. There was no additional cost and no fresh appointments were made for the project, Mishra said. He pointed out that Jankari is an additional mode for seeking information under RTI apart from the conventional way of giving applications to the office concerned.
Ever since its introduction Jankari has received 22,600 calls. Out of this 7,070 were applications under RTI, 3,016 calls for filing first appeals and 1,400 calls for second appeals.
Subhani, while talking to a newspaper recently, admitted that the large number of second appeals was due to attitude problems of the authorities and lack of awareness.
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